Develop and implement relevant processes and technologies to optimise the organisation’s internal operations. Collaborate with cross-functional teams to implement process changes, ensuring smooth transitions and minimal disruption to operations. Communicate with shareholders and stakeholders to ensure alignment on proposed changes. Monitor process audits and evaluate the effectiveness of implemented process changes, gathering feedback and making necessary adjustments. Create process documentation and guidelines, including standard operating procedures and workflow diagrams. Provide training and support to team members on new processes and best practices.

1. Processing incoming calls from clients. 2. Consulting clients on company's products and services. 3. Registration of requests and applications in the system. 4. Monitoring and analyzing of Incidents.

Platonus website management. Technical support, scheduling, content management. Organization of work and coordination of department activities. Implementation of department plans and objectives. Automation of education management functions.

Laying and commissioning of fiber optic cables for a new project KEP1 (KPO) Ability to use APIs to create custom solutions Familiarity with third-party tools Understanding of other MS Cloud services Ability to build and manage large document libraries An understanding of SharePoint Designer Familiarity with SharePoint's "Out of the Box" features A developed methodology for successful delivery Installing, configuring and supporting network equipment including routers, proxy servers, switches, WAN accelerators, DNS and DHCP Configuring firewalls(Setup FortiGate Firewall), routing and switching to maximise network efficiency and security The Implementing and Administering Cisco Solutions Setup, configuration and installation of Cisco switches. Created checklist applications using JavaScript and SharePoint lists as a database under restrictive access to SharePoint server. Created Application Pages for Menu editor which extensively used JavaScript and provide high level menu management. Developed SharePoint forms using SharePoint Designer and validating with JavaScript. Implemented SharePoint color-coded calendars by modifying and implementing custom JavaScript. Used JavaScript and Validation Controls to provide data validations. Cisco web interface management (static switches): -Cisco SF300-24P 24-Port 10/100 PoE Managed Switch with Gigabit Uplinks -Cisco SG300-10MPP 10-port Gigabit Max PoE+ Managed Switch -Cisco SX550X-52 52-Port 10GBase-T Stackable Managed Switch Work with network protocols Telnet, SSH, SCP, SFTP, for connection via COM port using PuTTY: Telnet/SSH Work with network protocols: HTTP TCP UDP SNMP SSL SFTP Viewing logs and searching for a loop in the network, troubleshooting. PuTTY Work with a variety of network types, such as: LANs WANs WLAN Installation and configuration of IP phones. YeaLink, Cisco. Laying cables of all types: Fiber Optic Cable Types – Multimode and Single Mode Coaxial Cable Connectors Twisted Pair Cable Connectors Fiber-Optic Cable Connectors: MT-RJ Connectors SC Connectors ST Connectors FC Connectors Unshielded Twisted Pair (UTP) Cable: CAT5CAT5e Work with Active Directory Access, Authentication, and Authorization Management. Disaster Recovery Planning and Data Backup for Information Systems and Services. Encryption Windows Firewall

Management and business management of western regions of KZ on internal network issues Western Regions Office for Internal Network of Corporate Systems. *Designs corporate-grade networks. *Manages distributed IT infrastructure: server, network and user segments. *Configures switches, routers, and firewalls. *Provides monitoring of the health of the IT infrastructure. *Participates in ensuring information security. General internal corporate resources of the company's employees; Support of network infrastructure of servers and fast data exchange between servers, as well as interaction with other providers.

*MS Windows control *Linux OS administration of switches, hubs, routers. *OS Centos administration *Microsoft Excel - managing all equipments of company, and editing using Excel. *Microsoft PowerPoint - creation presentation of our meeting. *Antivirus install, setup, control * Backup installation in order to be able to start using it. *Timely viewing of it logs *Storage systems. *Restored and/or upgraded Cisco hardware using telnet and other application tools for local and remote configuration and troubleshooting resulting in time and cost savings *Performed daily function of Cisco equipment lifecycle: receiving, part identification, testing, RMA, upgrade, configure, storage, and deployment *Provided strong analytical skills in troubleshooting bugs in Cisco IOS software using program dumps and crash files, then provided engineering report *Reviewed tickets and automatically generated outage reports, and initiated restoration in line with client-directed communication and resolution plans. *Tested Cisco IOS, IOS upgrades, configuration upgrades, implemented VLANS, Sniffers. Maintained the following Cisco platforms 7600, 7500, 7200, 7000, 3560, 2900, 2801, 2000, ASA55XX, Catalyst 6500, 4500, 3560 and 2900. *Administration of Cisco Catalyst 3500, 4000, 5000, 6500 series switches; Cisco 2500, 2610, 7500 routers; Sonicwall firewall with a familiarity with Pix 520, Local director *Supervision of modifications to any existing database software to meet the needs of their employer *Responsibility for maintaining the integrity and performance of company databases *Must guarantee that data is stored securely and optimally *Informing end users of changes in databases and train them to utilize systems *Ensuring the security of company data

Customized the SharePoint solution such as re-branding, HTML, CSS, Master pages by using products such as SharePoint Designer. Implemented a new Master Page in SharePoint Designer 2010 for Search making it look identical to the Metro theme using CSS. Customized Master Pages, Page Layouts, Themes, CSS to improve SharePoint UI customization and corporate branding look and feel. Designed and developed custom solutions for SharePoint Configured managed metadata service and import existing organizational taxonomy from SQL server using an automated process ran by a timer job. Created a SharePoint portal application to implement executive dashboards to display multiple data sources as performance indicators using SQL server databases. Developed reports including charts, analysis reports according to business requirements using SQL Server Reporting Services. Configured production scheduling profile, capacity planner Performed data analysis and data profiling using SQL on various sources systems. Respond to queries either in person or over the phone. Write training manuals. Train computer users. Maintain daily performance of computer systems. Respond to email messages for customers seeking help.

Service Desk Analyst ▪ Determine problems, troubleshoot and advice users ▪ Enhance knowledge and operate support tools and technologies ▪ Analyze problems and contribute to technical solutions ▪ Diagnose complex technical issues and speed problem resolution ▪ Improve information sharing and decrease team stress by building teamwork ▪ Build analysts’ skills and meet skill requirements by coordinating with higher level agents and Management ▪ Build analysts’ skills and meet skill requirements by coordinating with higher level agents and Management ▪ Provide essential online security advice and support

Copy center Coordinator: ▪ I-Logistics operator, full knowledgment. Advanced level ▪ Schedule appointments and maintain calendars ▪ Schedule and coordinate staff and other meetings ▪ Collate and distribute mail ▪ Prepare communications, such as memos, emails, invoices, reports and other correspondence ▪ Answer and direct phone calls ▪ Assist in the preparation of regularly scheduled reports ▪ Research and creates presentations ▪ Generate reports ▪ Develop administrative staff by providing information, educational opportunities and experiential growth opportunities ▪ Contribute to team effort by accomplishing related results as needed ▪ Organize travel arrangements for senior managers ▪ Write letters and emails on behalf of other office staff ▪ Book conference calls, rooms, taxis, couriers, hotels etc. ▪ Maintain supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies

Prior experience in handling HP printer repair and maintenance ▪ Analyze and resolve any technical issues related to computer systems, hardware, and computer peripherals ▪ Analyze customer needs, recognize business opportunities, and influence sales volume growth. Record, upgrade and replace hardware and software systems ▪ Install and reinstall software packages and updates ▪ Handle all administrative aspects within the time limit ▪ Provide feedback that includes customer information and usage reports for the printer

Provide mechanical design and development new products for automotive equipment and industrial tools industry ▪ Analyze current engineering methods used within the company and develop steps and processes to improve ▪ Establish a framework for necessary contributions from various departments and facilitate their collaboration ▪ Work alongside project management teams to successfully monitor progress and implementation of engineering initiatives

Open and track tickets through resolution and give summary reports to customers ▪ Generate customer activity reports and track time to resolve issues ▪ Diagnose mechanical, software, hardware and systems failures through established procedures ▪ Execute resolutions to problems and follow standard practices ▪ Determine, record and work with team to revise current procedures to enhance customer satisfaction

Conducted individual training of students according to the school curriculum. Bridging knowledge gaps. Improving the ability to study mathematics and physics. Individual approach. Its own method of intelligible presentation of educational material, aimed at quick and easy perception of information by the student. Promote and evaluate key critical reasoning skills as well as social and emotional growth Communicate with parents by maintaining records of academic performance, attendance and social acclimation

Faculty of Information Technology, Information Systems and Technologies

Aktobe IT Structure, Data Analytics

Analytics test, Analyst, Analytics